Client Feedback

Your Name (required)

Your Email (required)

Telephone Number (required)

Who was the lawyer who dealt with you matter? (required)

1. How satisfied were you with our overall level of service? (required)

—Please choose an option—Very satisfiedFairly satisfiedFairly dissatisfiedVery dissatisfiedUndecided

1a. If dissatisfied please tell us briefly why this is

2. How would you rate our reception area and the service you received when telephoning us? (required)

—Please choose an option—Very goodFairly goodFairly poorVery poorUndecided

3. Did we give you information/advice that was easy to understand? (required)

—Please choose an option—Very easyFairly easyFairly difficultVery difficultUndecided

3a. How might we improve?

4. How well did we keep you up-to-date with progress? (required)

—Please choose an option—Very wellFairly wellFairly poorVery poorUndecidedNot applicable – one off advice given

5. How would you rate the personal manner of the adviser who dealt with your matter? (required)

—Please choose an option—Very goodFairly goodFairly poorVery poorUndecided

6. Would you recommend us to someone else if they needed legal help or advice? (required)

—Please choose an option—Certain toLikely toUnlikely toCertain not toUndecided

6a. Please give your reason(s) for your answer to Q6.

7. Please tell us how you heard about our organisation

8. Do you have any further comments or suggestions that may help us to improve our level of service?

9. Would you be willing to be contacted by an independent assessor when our annual client service assessment takes place*? (required)

—Please choose an option—Yes I would be happy to be contacted by an independent assessorNo I do not wish to be contacted by an independent assessor

10. Would you be happy for your feedback comments to be used for marketing purposes on an anonymised basis? (required)

—Please choose an option—Yes I would be happy for my comments to be usedNo I do not wish my comments to be used

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By submitting this form you consent to the information contained in it being collected stored and used by us to deal with and respond to your query. It will not be passed to any third party outside our organization without your express consent. Please follow this link to our Privacy Policy.

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*We carry accreditations for LEXCEL (a Law Society accreditation for excellence in legal practice) and CSE (A Cabinet Office accreditation for Customer Service Excellence). In order to keep these accreditations we are assessed annually and are required to provide details of a number of clients for the assessor to contact to discuss the service they received. Before the assessment we will contact a number of clients to replied yes to this questionnaire to check they are still willing and available to speak to the assessor.