Client feedback statistics for the period 1st April 2024 to 31st March 2025
Adams Harrison strives to provide our best service to all clients and client feedback is a measure of how we are doing.
Every client is sent a feedback questionnaire at the end of a matter and we are pleased that so many take the time to complete and return the questionnaire.
We have anaylised feedback received in the 12 months to 31st March 2025 and the statistics can be seen below:
Analysis of client questionnaire feedback – April 2024 to March 2025
97% of clients were “very satisfied” with our overall service to them
97% of clients deemed their interaction with our reception staff and other staff to be “very good”
85% of clients said they found the information and advice they were given “very easy” to understand
92% of clients said they were kept up to date “very well” on progress
99% of clients said that the personal manner of their lawyer was “very good”
84% of clients said they would be “certain” to recommend us to others and 14% “likely to”
With the consent of our clients we also publish real testimonials on our website and you can see these by navigating to the bottom of each web page for each area of work.
Louise Taghi joined the firm in November 2021. Louise has many years’ experience in the legal profession and the experience ranges from Solicitors to Barristers’ Chambers from single office High Street firms to the 12th largest law firm in the world.
She brings a depth of experience to the Practice and is an Associate Member of the Institute of Legal Finance & Management (ILFM).
Louise is responsible for day to day management of the firm and works closely with the Partners.
Hobbies and Interests: Outside of work Louise is a member of a Suffolk-based ladies choir, and also enjoys gardening and keeping fit.
