Cabinet Office Accreditation For Customer Service Excellence

Adams Harrison first attained the *Cabinet Office issued quality mark for Customer Service Excellence (CSE) in May 2021. We are extremely proud of this achievement as it reinforces, and attests to our commitment to provide the best service levels to our clients.

To retain the accreditation we must undergo an annual assessment. This includes checking files for consistent standards of excellent service and interviewing staff to ensure the CSE ethos is embraced by all, from the most senior to the most junior people within our business. The assessor doesn’t just take our word for this. He also contacts clients who have recently concluded business with us.

We are delighted to announce that we have recently completed our 2025 assessment and are re-accredited for CSE for a further 12 months.

The Assessor said:

“It remains very clear from both documentary and interview evidence that Adams Harrison put CSE at the heart of everything that they do. It is fully supported by the entire Management Team, and is an integral part of the Firm’s culture that they are all required to both sign up, and are measured against. In the assessor’s very wide experience of the legal sector, this level of commitment continues to be exceptional practice.”

*Further information about the CSE quality mark can be found here: https://www.customerserviceexcellence.uk.com/