Sarah Murrell, our Saffron Walden receptionist celebrates 15 years
Actually, Sarah joined the firm in 1998 which makes it 24 years but she did have a brief sojourn and then rejoined the firm 15 years ago.
Congratulations Sarah and we hope you will stay for another 15 years or more!
We are pleased to announce that following an annual audit last week Adams Harrison solicitors has been re-accredited with Lexcel.
Lexcel is a Law Society legal practice quality mark for client care, compliance and practice management. The assessment process is independent and objective. It means Legal Excellence.
Lexcel is not obligatory. It was introduced in 1998 by the Law Society and this firm was one of the first to achieve the accreditation. In 2021 approximately 13% of all law firms had achieved Lexcel.
The auditor interviews staff and partners selected by him. He audits both open and closed files randomly selected by him. He reviews the firm’s practices and procedures, including policies and office manual.
“The Firm continues to be extremely well run and extremely well managed” “The Practice had proactively addressed the need to become, and remain, compliant with the requirements of the Codes of Conduct introduced by the Solicitors Regulation Authority in November 2019” “The Practice should be highly commended for:- • “the maintenance and continued development of a very robust and effective Business Continuity Plan”. • “maintaining its community and social responsibility policy … the Practice has a long and established track record of community involvement”. • “work being done to safeguard the mental health of staff during the pandemic”. • “Highly effective systems, well managed and well implemented”. • “very clear policies and procedures to manage personal data … with a rolling programme of staff communication and training”. • “develop, implement and communicate a set of core values”. • “high standards in terms of training and developing its people and the ongoing coaching, mentoring and support offered to them”. • “the overall quality of its standard client care and terms of business documents. They are detailed and comprehensive, yet well written”. • “for regular reviews of client satisfaction data”.
This excellent report is as a result of all our staff working terrifically well as an effective and efficient team, putting the needs of our clients at the forefront of everything we do.
